Why are there Easy Step treads remaining after installation?
A: Easy Step consists of 11 treads, which allows the installer to install up to 10′ ceiling heights. Most 8′ ceilings will use 9 of the treads, although every attic ladder brand is different. If you have any leftover treads just keep in the attic as spares.

Can I get custom-length Easy Step treads made for my ladder?
A: Yes. Contact us to discuss a custom fit for your ladder.

I have a 1/2 inch or more gap between Easy Step and the attic ladder rail. Is that okay?
A: There should be a 1/2 inch or less of space between the edge of Easy Step and the existing attic ladder rail.

What do I do if my screws are not long enough to go through the existing wooden step?
A: Please let us know. We have done our best to make Easy Step attachable to many of the existing attic ladders systems, but not all attic ladders are exactly the same. We will work with you to get the appropriate length screws for your ladder.

What should I do if Easy Step does not fall down into place when I deploy my attic ladder?
A: First, lubricate the hinges. If this does not fix the problem, please understand that all ladders are not the same. Your specific ladder setup may not allow Easy Step to flip easily and you may be required to flip the Easy Step stair treads manually.

Can I stand on the very edge of Easy Step?
A: Easy Step was designed to support the bottom of the foot. We do not recommend standing on your tip toes on the edge of Easy Step.

How much weight can Easy Step support?
A: Easy Step will support the load rating of your attic ladder, up to a maximum ladder rating of 300 lbs.

Why are the second and third set of Easy Step treads hinged?
A: Easy Stepʼs wide tread is required to hinge because if it did not the ladder would not stow properly. The design is such that existing primary wooden treads do not interfere with Easy Step when folded and stowed. The bottom three steps fold under the second set of steps and do not interfere when folding the ladder.